I am seeking to implement a "support" chat room for our service desk by utilizing HipChat. Does a solution or documentation exist which to enable this? I am specifically seeking a way to:
Please let me know if the following is possible.
There are some add-ons that allow you implement an approach similar to that you've described. For example Smooch: https://smooch.io/hipchat/ .
Are you trying to integrate with JIRA Service Desk ? We don't have such integration there but it is something that we might be picking up in the future.
You can also can implement an add-on that caters for your specific usecase. This is the place to start: http://developer.atlassian.com/hipchat/
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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