Specific Questions Regarding HipChat

Hello, my name Joon Lyeo and I am currently a sophomore at the Goizueta Business School of Emory University. For a group project, my group and I are presenting to recommend HipChat as the ideal social media to use to improve communication within the Global Procurement Team of the Coca-Cola company. While making making our presentation, we came across two questions:

1. Is HipChat accessible all around the world? Specifically, does it work in Shanghai, China?

2. Is there a training program available for HipChat that employees of the Global Procurement Team could learn from? If so, how long is the program and how much does it cost?

We will be presenting to the Global Procurement Team of the Coca-Cola Company mid-April. Thank you so much for your time.



1 answer

2 votes

Hi Joon - thanks for looking into HipChat - it sounds like we could definitely help out communication for y'all.

1. HipChat is hosted on AWS in the US. This should generally allow access from China, assuming no local firewall restrictions are in place causing it to be blocked (e.g. some IT departments need to "whitelist" various internet sites). The product itself isn't localized into Chinese, but as most of the content in the application is user-generated, we've had many non-English team successfully use it in the past.

2. We don't offer training programs, but it's possible that there is an Atlassian User Group that might be able to help you learn from their own experiences with the product. We also provide a whole bunch of documentation to help get new teams setup with the service.

Hello Chris,

Thank you for your reply. I have another quick question:

What does it mean for HipChat to be U.S. – EU and U.S. – Swiss Safe Harbor certified? I'm not entirely sure what it means by EU HipChat users can use HipChat knowing that their data are protected under EU standards. Could you possibly elaborate that description? Thank you!


Best regards,


You can see the blog post about it at https://blog.hipchat.com/2015/08/10/hipchat-is-eu-and-us-swiss-safe-harbor-certified-by-truste/ - there's a brief explanation in the post and a much more detailed description in the associated link to the Safe Harbor site. I'm not super familiar with the certification myself, but I believe it mainly helps reconcile EU privacy laws with services running in the US.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

527 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you