We have a HipChat room connected to our Service Desk so that new tickets are announced in the HipChat room. We've made the room private now and we're trying to remove one of the users, but when we go to the remove users screen, this one is greyed out. Any idea why? I thought it may be because the user may have been the person to who set up the connection between Service Desk and HipChat. How can we tell why the user can't be removed?
Thanks for your question! It's possible that the person you're trying to remove is the creator / owner of the room. If you want us to take a closer look, please open a support ticket using the link below and we will investigate further with you.
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