Hi Daniel,
The list change that's causing you trouble is only in place for rooms that are larger than 100 people - the design you preferred (sorting by which users are online) is still used for rooms under 100 people. We appreciate your feedback and always value insights into our users' workflow - everyone uses HipChat a little bit differently and we appreciate you taking the time to share exactly how this change affected your organization.
I have a couple additional workarounds that might help your team today.
If location is really important to all your users, you might try having members edit their name in HipChat to include their location (e.g., Joe Bloggs (Perth)) so that scanning the list gives you the quick location information you're looking for.
Another thing to try is to go ahead and create those smaller rooms for each location in addition to your larger, full team room. It sounds like those rooms would be small enough to sort by which members are online, and the member lists would be your roster of which of your members are in which location. If your organization has any location-specific communication, you could use those rooms and likely make more liberal use of the @all or @here functions without needing to remember a lot of mention names, otherwise you could continue to use your larger room for team-wide communication.
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