Send private messages with add-on



Is there any way add-on can send private message to user (containing sensitive or private data, for example)?


1 answer

1 accepted

1 vote

Hi Michael,

You can send a message on users behalf – a user can authorize your add-on via 3LO Auth. You can also create a dedicated user for your add-on and have that user to send direct messages.

I tired to do as follows.


When add-on installed, programmatically (POST /v2/user) create a "bot" user and add him to group. But then, how can I obtain (programmatically) access token to send messages on this bot's behalf? I can't figure out if this even possible. I think it's not.

Hi Mikhail, it is possible.

When you create the 'bot' user set its username and password and then you can generate token using the 'password' grant: .

Yes, looks like solution. Thank you so much!

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Published Oct 07, 2017 in Hipchat

Bringing Structure to your HipChat Instance

...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...

469 views 1 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot