It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Restore access to the group hipchat


I was the administrator group and accidentally deactivated my account. Now I can not control group. How can I regain access.
When you enter a username and password, a message is displayed: "That account was deactivated. Please contact your group administrators for details."

1 answer

1 vote
crivers Atlassian Team Sep 01, 2016

You have a couple options:

  1. Find another admin in the group to undelete your account (this can be done by going to This is probably your best option. 
  2. If your group has no other admins, or you don't know who those admins are, you can contact support by going to and our team will be able to help you out from there


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,198 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you