Perpetual Reconnecting Since Update

[Joshua Dunn]

Hi, this has been happening since the last update.

here is a print screen. You can see in the top RH corner there is the "reconnecting".

image2016-9-28 16:29:2.png

I also get this:

image2016-9-28 16:30:47.png

but do it doesn't allow me to select either "Get Started" button (I should be the first one).

Regards,

Josh

[Joshua Dunn]

I am not sure it is the same issue. My issue is more to do with logging in as opposed to logging me out. How can the logs be accessed?

[crivers]

You can see instructions on how to grab logs at https://confluence.atlassian.com/hipchatkb/sending-windows-client-logs-to-support-788042243.html. In order to send them, please open a ticket with our support team at https://support.atlassian.com/servicedesk/customer/portal/32 - they will help you with any other questions you have.

[crivers]

Hi Joshua - it sounds like you might be experiencing this issue: https://jira.atlassian.com/browse/HCPUB-935

If so, please watch it for updates when we make changes to fix it. If not, additional details could be helpful (including logs). Contacting us at https://support.atlassian.com/servicedesk/customer/portal/32 will let someone from the support team diagnose your problem more fully.