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Perpetual Reconnecting Since Update

Hi, this has been happening since the last update.

here is a print screen. You can see in the top RH corner there is the "reconnecting".

 

image2016-9-28 16:29:2.png

 

I also get this:

image2016-9-28 16:30:47.png

but do it doesn't allow me to select either "Get Started" button (I should be the first one).

 

Regards,

 

Josh

 

2 answers

0 votes
crivers Atlassian Team Sep 28, 2016

Hi Joshua - it sounds like you might be experiencing this issue: https://jira.atlassian.com/browse/HCPUB-935

If so, please watch it for updates when we make changes to fix it. If not, additional details could be helpful (including logs). Contacting us at https://support.atlassian.com/servicedesk/customer/portal/32 will let someone from the support team diagnose your problem more fully.

I am not sure it is the same issue. My issue is more to do with logging in as opposed to logging me out. How can the logs be accessed?

crivers Atlassian Team Oct 05, 2016

You can see instructions on how to grab logs at https://confluence.atlassian.com/hipchatkb/sending-windows-client-logs-to-support-788042243.html. In order to send them, please open a ticket with our support team at https://support.atlassian.com/servicedesk/customer/portal/32 - they will help you with any other questions you have.

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