Unread message counting while offline is something we're working on bringing to the service. You can check out https://jira.atlassian.com/browse/HCPUB-308 to follow along with any progress (or even join up to help us do some user research!). Feel free to watch/vote/comment there and you'll get updates for any progress we make
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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