OSX Screensharing (and more with hipchat-server)

Hi, iam using the recent HipChat client software for OSX ElCapitan but VideoCalling has some issues:


1.) Screen SHaring does not work, never reaches the target

2.) Button to disable video not working -> I can cklick the button but my opponent still see my camera output

3.) Screen share never refresh .. and its terrible slow (EU customer)

4.) Login to hipchat-server from linux client is not possible over domain name, but over IP (we have an haproxy in front of a single HipChat instance, DNS configured and ssl terminated @ haproxy)


We are testing the current hipchat-server which is running fine so far, except these issues. (All Videoshare related)

2 answers

Hi Daniel, it sounds like you have an older version of the Mac client.  Please make sure you have the latest by downloading the latest from https://www.hipchat.com/downloads.  If that doesn't help, please provide your exact version info from the about dialog.

Hi, 1 Problem solved smile

Downloading the newest version from the Website(osx) allows screensharing and turnoff video (build in update routine didnt found the update), but:


Performance is still horrible (2-10 seconds delay) and screensharing is not refreshing (same like linux) and the linux client is still unnable to connect to the hipchat-server over fqdn. Version:  2.2.1400 | http://downloads.hipchat.com/linux/apt/ stable/main amd64 Packages


Some HipChat-Server details:

Latest Version (from today), haproxy in front with valid certificate (and ssl backend configured). Installed in vmware







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