Running Version 4.24.0.677 HipChat for Mac.
When a team member messages me via the mobile app while I am offline, I do not receive a 1-to-1 email notification. I am also not notified when I log in to the mobile or desktop app.
Dear Trish,
For offline notification on mail, yo need to change Room Notification settings
image2016-8-9 12:45:10.png
2. Default settings
image2016-8-9 12:46:32.png
3. Check the 1-to-1 notification in checked or not (It should be checked for offline message)
image2016-8-9 12:48:54.png
Now you will get a offline message via emails
Regards,
Siddheshwar.
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