Not receiving email notifications for hipchat when offline

Running Version HipChat for Mac. 

When a team member messages me via the mobile app while I am offline, I do not receive a 1-to-1 email notification. I am also not notified when I log in to the mobile or desktop app.  

1 answer

This widget could not be displayed.

Dear Trish,

 For offline notification on mail, yo need to change Room Notification settings

  1. Room Notification

image2016-8-9 12:45:10.png

    2. Default settings

image2016-8-9 12:46:32.png

  3. Check the 1-to-1 notification in checked or not (It should be checked for offline message)

image2016-8-9 12:48:54.png


Now you will get a offline message via emails



Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

241 views 1 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you