Not receiving email notifications for hipchat when offline

Running Version 4.24.0.677 HipChat for Mac. 

When a team member messages me via the mobile app while I am offline, I do not receive a 1-to-1 email notification. I am also not notified when I log in to the mobile or desktop app.  

1 answer

Dear Trish,

 For offline notification on mail, yo need to change Room Notification settings

  1. Room Notification

image2016-8-9 12:45:10.png

    2. Default settings

image2016-8-9 12:46:32.png

  3. Check the 1-to-1 notification in checked or not (It should be checked for offline message)

image2016-8-9 12:48:54.png

 

Now you will get a offline message via emails

Regards,

Siddheshwar.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Mar 26, 2018 in Hipchat Data Center

Migration of Hipchat server to Data Center - a retrospective

...able to use the clients After a bunch of testing (rooms, memberships, check for private message history, and most importantly - the custom emoticons!) nearly everything was looking as we needed, however...

457 views 2 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you