Not receiving email notifications for hipchat when offline

Running Version HipChat for Mac. 

When a team member messages me via the mobile app while I am offline, I do not receive a 1-to-1 email notification. I am also not notified when I log in to the mobile or desktop app.  

1 answer

Dear Trish,

 For offline notification on mail, yo need to change Room Notification settings

  1. Room Notification

image2016-8-9 12:45:10.png

    2. Default settings

image2016-8-9 12:46:32.png

  3. Check the 1-to-1 notification in checked or not (It should be checked for offline message)

image2016-8-9 12:48:54.png


Now you will get a offline message via emails



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