Not able to login into HipChat Linux Client through Proxy

Hello erverybody,

I want to use the HipChat Client-Application on my Linux System. I am using Linux Ubuntu with Gnome 3.

Before I was using Windows and there I could set a proxy before I log in - now it just shows "It looks like you are not connected to the internet. Check your network connection".

I setted a proxy through the systemwide settings in Gnome. Hipchat is the only client which has problems with it.

 

Maybe someone can help me. 

Cheers

 

1 answer

Hey Fabian,

 

Could you share with us the client log so we can take a look on what's the causes of this issue? You can get the log by running the following commands:

 

hipchat4 > ~/Desktop/HipChatLog.txt

 

Cheers,

Syahrul

I'm having this same issue - it just started today (I've been using this client for some time)

 

$ hipchat4 > ~/Desktop/HipChatLog.txt
PackageLocation: "/opt/HipChat4/share/localweb/package.json"
package.json opened
package.json valid
package.json object
package.json version value = "4.29.4"
Reading config.ini file
force_server= false value= ""

 

HipChatLog.txt contains:

hello 0.539206

using verbose...

 

$ hipchat4 --verbose
hello 0.128098
PackageLocation: "/opt/HipChat4/share/localweb/package.json"
package.json opened
package.json valid
package.json object
package.json version value = "4.29.4"
Reading config.ini file
force_server= false value= ""
Qt WebEngine ICU data not found at /opt/HipChat4/lib/resources. Trying parent directory...
Installed Qt WebEngine locales directory not found at location /opt/HipChat4/lib/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/lib/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /opt/HipChat4/lib/resources. Trying parent directory...
[0824/091426:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/lib/qtwebengine_devtools_resources.pak
Some features may not be available.
[0824/091426:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale
[0824/091426:ERROR:browser_main_loop.cc(217)] Running without the SUID sandbox! See https://chromium.googlesource.com/chromium/src/+/master/docs/linux_suid_sandbox_development.md for more information on developing with the sandbox on.
--type=zygote
hello 0.777106
Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
Installed Qt WebEngine locales directory not found at location /home/tm/Qt/5.7/gcc_64/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/bin/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
[0824/091426:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/bin/qtwebengine_devtools_resources.pak
Some features may not be available.
[0824/091426:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale
[08:14:26][void HipChatApplication::initialize(HipChatApplication::Configuration&):393] datapath "/opt/HipChat4/lib"
[08:14:26][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38] org.freedesktop.NetworkManager interface is valid
[08:14:26][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state = true
[08:14:26][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[08:14:26][void AbstractOnlineStatus::doSecondaryCheck(bool):218] cloud path
[08:14:26][void AbstractOnlineStatus::doSecondaryCheck(bool):264] onlineStatusUrl check: "https://api.hipchat.com/v2/health-check"
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_num_locks
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_id_callback
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_locking_callback
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve ERR_free_strings
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_cleanup
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_init
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve sk_new_null
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve sk_push
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve sk_free
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve sk_num
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve sk_pop_free
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve sk_value
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_library_init
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_load_error_strings
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_get_ex_new_index
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_client_method
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_client_method
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_client_method
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_server_method
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_server_method
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_server_method
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve X509_STORE_CTX_get_chain
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_noconf
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_conf
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay_version
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_num_locks
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_id_callback
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_locking_callback
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot call unresolved function sk_num
[08:14:26][int main(int, char**):447] RestartNumber= 0
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [08:14:26][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
[08:14:26][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):131] errors from onlineStatusCheck found. ErrorStr = "Error creating SSL context (error:140A90C4:SSL routines:func(169):reason(196))"
[08:14:26][void AbstractOnlineStatus::handleOnlineStatusResult(bool):179] handleOnlineStatusResult no change : false
[08:14:26][void AbstractOnlineStatus::handleOnlineStatusResult(bool):184] initCheckComplete
[08:14:26][void HipChatApplication::onInitialOnlineCheck(bool):307] HCA isInitOnline: false
[08:14:26][void HipChatApplication::startOfflineWindow():143] start Offline Window
[08:14:33][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38] org.freedesktop.NetworkManager interface is valid
[08:14:33][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state = true
[08:14:33][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[08:14:33][void AbstractOnlineStatus::doSecondaryCheck(bool):218] cloud path
[08:14:33][void AbstractOnlineStatus::doSecondaryCheck(bool):264] onlineStatusUrl check: "https://api.hipchat.com/v2/health-check"
Warning: [08:14:34][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [08:14:34][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
[08:14:34][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):131] errors from onlineStatusCheck found. ErrorStr = "Error creating SSL context (error:140A90C4:SSL routines:func(169):reason(196))"

would seem to be low priority - workaround "use web client"!

https://jira.atlassian.com/browse/HCPUB-2224

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