According to the HipChat documentation the video chat shall be also available for Mac-users since version 4.26. But in our company no Mac-users sees that symbol in their desktop app. We have HipChat-Plus in the Cloud and version 4.29.
If they use the browser they are able to use the video call and also all of our Windows- and Linux-users can use it in their desktop app.
What could be the reason for that?
I've mocked up below where you should see the video button, it should be available in rooms and 1-1 messages. If you can provide a screenshot of what you're looking at it may help us understand what you're seeing.
Hi Michael, I know where the icon has to be, because me (using Windows-client) and other colleagues (using Linux) see it. But our colleagues using the Mac-client just do not see the icon. It is just not there. As if they were still using the basic version. But this is not the case because our whole group is using the Plus-version.
Hi Julia – If you haven't created a support ticket for this yet, we should probably do that just so we can make sure to dive in with your team.
Very odd that your Mac users would be on 4.29, see the video button in the web app, but not the Mac app. Let's see if we can sort this one out for you!
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