No push notification on iOS app ?

Hi,

We are using HipChat v2.0 build 1.4.1 and there is no more push notification on the iOS app. We have set all the parameters in the iPhone to have push notification but nothing seems to work. This is a major issue for us. Have you a solution ?

Best regards,

Franck

5 answers

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Accepted Answer
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Ok guys, thanks for your answers, the problem is solved. We did the upgrade but we didn't reboot the server so the configuration of HipChat wasn't complete.

 

Hi Shamvil,

Thank you for your answer, yes all the settings in the mobile app are set correctly but we don't recieve any notification...

Best regards,

Franck

0 votes

If you open a ticket with support, we can look at this issue in detail. We will need your user and group information. 

Hi, i know this is an old thread but i have the same problem with my users. We are on the cloud, all the android users get push notification in group rooms regardless if they are being mention but on the ios version the only way users get notifications is if they are chatted directly and not in the group messages.

 

Any help with this? than k you!

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