My status stays available even after logging out. Any suggestions on how to correct that?

I have tried clearing cache and cookies, and also uninstalling the app on my mac. However, it continues to turn green when I log out. Can anyone offer suggestions on how to correct this?

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It's possible that you have a stale session that is remaining logged in even after you log out with your current client. You can view your existing chat sessions (and log them out) by going to If that still doesn't work, I'd recomment contacting the support team by going to

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