My hipchat client on MacBook Air doesn't make auto login after sleep

Alexander Gogu November 11, 2014

Hello! Could somebody help me, please?

3 answers

1 vote
Alexander Gogu November 11, 2014

Hi Hanis,


I'm using client ver. 3.0.13. Yes, You are right, but its realy doesn't works for me and a couple of me colleagues. I have tested this problem today, and after few hours of sleep my mac doesn't want to connect without pushing "Log in" button. One specification: I'm using hipchat server on premise.


Thank You.

hsuhailah
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November 11, 2014

I can reproduce this when connecting to a HipChat Server instead of HipChat.com. We have an internal bug report to keep track on this matter and we shall notify the developers about this. Thanks.

0 votes
Alexander Gogu November 11, 2014

Hanis,

Is there are date when will  new version of app be available?

Or mb some roadmap is available?

Thank You.

hsuhailah
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November 11, 2014

No ETA of fix release at the moment. Alternatively, you can make use of the web app (https://www.hipchat.com/chat)

0 votes
hsuhailah
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November 11, 2014

Hi Alexander,

What version of HipChat client you're using? When your Mac went to sleep, I believe HipChat client will be disconnected. Once you log back in to your Mac, HipChat client will try to re-connect (especially when you have 'Remember me' checked) and after a while it should get connected given that the internet connection is stable.

 

 

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