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My browser app will let me sign in but not my iOS app

I used a personal email to sign up but my iOS hipchat app will not let me sign in i had to reset my password 2 times and i put the right email and password and will still not work? 

 

I quit the app and it is still saying that my email or password is incorrect 

1 answer

0 votes
AhmadDanial Atlassian Team Apr 29, 2018

Hi there, Brody.

Allow me to ask a couple of questions to understand the issue better:

  • Can you please confirm if you are signed up using HipChat Cloud / Stride or HipChat Server / Data Center? 
  • When you tried to log in using the iOS client, can you please confirm which option did you use to log in? 
    • Log in to HipChat OR
    • Log in to HipChat Server

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