Multiple crashes of HipChat desktop application after server upgrade to 2016.10.11.013406

We have been experiencing crashes of the HipChat desktop app on Windows 7 enterprise. We will start the application, it will sign in and connect, then while sitting in the background, it will crash and display the "crash report" screen. It seems limited to the team in Chicago, and not impacting the team in Germany where the server is located. The problem seems more prominent when we are on a slower network connection, like a 4G mobile network VPN, but not always.

We've tried uninstalling/reinstalling the latest version of HipChat and tried adding the --disable-gpu parameter, but nothing seems to help.

HipChat app version: 4.28.1.1659 (Web Core 4.28.4) - However, multiple versions of the desktop app crash
HipChat server was upgraded from version 2016.05.04.071348 to 2016.10.11.013406

1 answer

@John Hartzler, please contact our support team at server-support@hipchat.com if you haven't already.

What did you upgrade from?

@Will DeHaan Have not yet contacted them, but will.  On the server side, we upgraded from 2016.05.04.071348 to 2016.10.11.013406

There's a small typo in that e-mail address (hip-h-cat).  Thankfully that one came back with a domain not found.

Ah pardon the typo! Time for me to register another domain while I can... Thanks

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

477 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you