Multiple crashes of HipChat desktop application after server upgrade to 2016.10.11.013406

We have been experiencing crashes of the HipChat desktop app on Windows 7 enterprise. We will start the application, it will sign in and connect, then while sitting in the background, it will crash and display the "crash report" screen. It seems limited to the team in Chicago, and not impacting the team in Germany where the server is located. The problem seems more prominent when we are on a slower network connection, like a 4G mobile network VPN, but not always.

We've tried uninstalling/reinstalling the latest version of HipChat and tried adding the --disable-gpu parameter, but nothing seems to help.

HipChat app version: 4.28.1.1659 (Web Core 4.28.4) - However, multiple versions of the desktop app crash
HipChat server was upgraded from version 2016.05.04.071348 to 2016.10.11.013406

1 answer

@John Hartzler, please contact our support team at server-support@hipchat.com if you haven't already.

What did you upgrade from?

@Will DeHaan Have not yet contacted them, but will.  On the server side, we upgraded from 2016.05.04.071348 to 2016.10.11.013406

There's a small typo in that e-mail address (hip-h-cat).  Thankfully that one came back with a domain not found.

Ah pardon the typo! Time for me to register another domain while I can... Thanks

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