Missing user-sync.log - hipchat

I was trying to troubleshoot LDAP sync issues with my local hipchat server, and when I ran dlog, I was told the user-sync.log file did not exist, when is this supposed to be created, and where should I look to see why it hasn't been created?

 

Thanks!

1 answer

0 votes
David Maye Atlassian Team Jul 23, 2015

Hi Nathan,

The user-sync.log has been deprecated in HipChat Server build v1.2.6+. You can find sync information in the atlassian-crowd.log and coral.log located in /var/log/hipchat. If you are still having sync issues, feel free to contact us at server-support@hipchat.com with the following info:

  • HipChat Server version
  • Example of affected user (name/email address/LDIF)
  • Directory summary information (found Server Admin -> Directory -> Directory Summary)
  • Coral.log and atlassian-crowd.log (found in /var/log/hipchat)

Hope this helps! 

Cheers,
-David 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

506 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you