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Missing user-sync.log - hipchat

I was trying to troubleshoot LDAP sync issues with my local hipchat server, and when I ran dlog, I was told the user-sync.log file did not exist, when is this supposed to be created, and where should I look to see why it hasn't been created?

 

Thanks!

1 answer

0 votes
David Maye Atlassian Team Jul 23, 2015

Hi Nathan,

The user-sync.log has been deprecated in HipChat Server build v1.2.6+. You can find sync information in the atlassian-crowd.log and coral.log located in /var/log/hipchat. If you are still having sync issues, feel free to contact us at server-support@hipchat.com with the following info:

  • HipChat Server version
  • Example of affected user (name/email address/LDIF)
  • Directory summary information (found Server Admin -> Directory -> Directory Summary)
  • Coral.log and atlassian-crowd.log (found in /var/log/hipchat)

Hope this helps! 

Cheers,
-David 

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