Missing messages in Hipchat


I typically send messages to myself via HipChat in order to take down notes. I'm missing a large chunk of my notes from October 27, and I have no idea where they can be found. I need the notes in order to populate a draft that is due by EOD today. Is there any way to retrieve them?



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It sounds like you either encountered a bug or your admin might have modified the history retention settings on the account at some point. If you contact us directly at support@hipchat.com the team will be happy to help diagnose the issue and figure out the case of the missing history. It would be most helpful to include specific details (email, screenshots, etc) along with the email to help us investigate.

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