Members list displays spinner eternally

Using thick client, this spinner (bottom of image) appears in member list, no matter the channel.  It does not appear in member list for 1:1 chats. It also does not appear in web client. How can I determine the cause?

MembersSpinner.png

1 answer

0 votes

Is the spinner consistently displayed, even between restarts of the client? If so, it's possible that you're encountering some kind of bug in the client itself. It looks like the list itself is loaded, but the spinner is just not going away. I would suggest checking the web client (https://hipchat.com/chat) to see if encounters the same issue or not. 

If the problem persists, please contact us at support@hipchat.com and the team can help get down to the root of the issue. Thanks for letting us know about it!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just under 30 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

30,656 views 4 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you