Manually created hipchat-User collides with account from user directory

I created a HipChat account and afterwards connected JIRA as a user directory (crowd?) to HipChat. All users are overtaken, except the one that existed already in HipChat. To offer them a single account for all Atlassian products, I tried to delete the manually created user. This does not work, any manual recommends to deactivate users in spite of deleting. Anyways, in this case I have to delete that account. How can I do that?

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Sounds like this is a duplicate of another question: https://answers.atlassian.com/questions/57001407. If you continue to have issues, I'd recommend contacting support at support@hipchat.com 

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