Mac client - Sounds playing for second group even turned off from settings


I have a mac desktop client which I use for connecting to two different teams. For both I have the settings the same: No sound messages.

For some reason the first team I joined, this works fine and I do not get sound notifications. But for the second one turning off the sound notifications dont work. Everytime someone is typing something to the chat, I get a sound notification. 

How to make both channels be silent? Even putting the second one to "silent" does not do anything. Still getting the sounds.

1 answer

0 vote

This sounds like it might be a bug, although it seems to be working on my client. Some additional details may help diagnose:

  1. What version of the client / macOS are you running?
  2. Are you using the overall notification preferences to control the type of notifications you receive? (i.e. the ones under HipChat > [company name] Preferences in the top level menu). In order to not receive sounds, your preferences should look something like this:
  3. What are your per-room notifications set to for that room (accessed via the bell icon in the upper right of each room)?

If you have specific steps that cause the issue to happen, contacting us at would be helpful, so we can file an issue to investigate the problem.

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