Mac client - Sounds playing for second group even turned off from settings


I have a mac desktop client which I use for connecting to two different teams. For both I have the settings the same: No sound messages.

For some reason the first team I joined, this works fine and I do not get sound notifications. But for the second one turning off the sound notifications dont work. Everytime someone is typing something to the chat, I get a sound notification. 

How to make both channels be silent? Even putting the second one to "silent" does not do anything. Still getting the sounds.

1 answer

0 votes

This sounds like it might be a bug, although it seems to be working on my client. Some additional details may help diagnose:

  1. What version of the client / macOS are you running?
  2. Are you using the overall notification preferences to control the type of notifications you receive? (i.e. the ones under HipChat > [company name] Preferences in the top level menu). In order to not receive sounds, your preferences should look something like this:
  3. What are your per-room notifications set to for that room (accessed via the bell icon in the upper right of each room)?

If you have specific steps that cause the issue to happen, contacting us at would be helpful, so we can file an issue to investigate the problem.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

29,240 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you