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Log in problem

After the update my macOS to 10.14 beta 7 I can't log in with my account in HipChat.(maybe it not related exactly to macOS 10.14 beta) 

Does anyone have a similar problem?

When I tap to connect my account it displays an activity indicator and after some time "we timed out while loading HipChat".

Here is info from a log file:

2018-08-15 22:08:04:795+0200 [******_*******@chat.hipchat.com] [AccountContext] Current state updated: authenticating
2018-08-15 22:08:04:795+0200 [******_*******@chat.hipchat.com] [Auth] Refreshing account...
2018-08-15 22:08:04:795+0200 [******_*******@chat.hipchat.com] [Auth] Refreshing access token...
2018-08-15 22:08:04:796+0200 [******_*******@chat.hipchat.com] [AccountView] onAuthenticating() called
2018-08-15 22:08:04:796+0200 [******_*******@chat.hipchat.com] [AccountView] Destroying chat view controller
2018-08-15 22:08:04:801+0200 [******_*******@chat.hipchat.com] [Auth] Issuing access token request to https://api.hipchat.com/v2/oauth/token with body:
[AnyHashable("grant_type"): "refresh_token", AnyHashable("user_id"): *******, AnyHashable("client_version"): "4.30.1.759", AnyHashable("refresh_token"): "******...", AnyHashable("client_name"): "com.atlassian.hipchat.osx-clients", AnyHashable("group_id"): ******]
2018-08-15 22:08:05:230+0200 [******_*******@chat.hipchat.com] [Auth] Access token acquired:
[AnyHashable("group_name"): ******, AnyHashable("token_type"): bearer, AnyHashable("refresh_token"): "*****...", AnyHashable("access_token"): "*****...", AnyHashable("group_id"): *****, AnyHashable("scope"): admin_room manage_rooms send_message send_notification view_group view_messages view_room, AnyHashable("expires_in"): 3599]
2018-08-15 22:08:05:252+0200 [******_*******@chat.hipchat.com] [AccountContext] Current state updated: authenticated
2018-08-15 22:08:05:252+0200 [******_*******@chat.hipchat.com] [AccountView] onAuthenticated() called
2018-08-15 22:08:05:252+0200 [******_*******@chat.hipchat.com] [AccountView] Destroying chat view controller
2018-08-15 22:08:05:252+0200 [******_*******@chat.hipchat.com] [AccountView] Creating chat view controller
2018-08-15 22:08:05:254+0200 [SystemState] Starting idle monitor - idle seconds: 300.000000
2018-08-15 22:08:05:254+0200 [******_*******@chat.hipchat.com] [AccountContext] Current state updated: loading
2018-08-15 22:08:05:484+0200 [******_*******@chat.hipchat.com] Generated chat html from template in 0.224s
2018-08-15 22:08:05:518+0200 [******_*******@chat.hipchat.com] [AccountView] onLoading() called
2018-08-15 22:08:07:153+0200 [******_*******@chat.hipchat.com] [Web] Web Core log since 10:08:06 PM (3 messages)
2018-08-15 22:08:06:279+0200 [******_*******@chat.hipchat.com] [WebCore] Configuring local logger JS error reporting
2018-08-15 22:08:06:280+0200 [******_*******@chat.hipchat.com] [WebCore] Configuring Sentry JS error reporting for cloud host
2018-08-15 22:08:06:298+0200 [******_*******@chat.hipchat.com] [WebCore] HC instance ready
2018-08-15 22:10:05:516+0200 [******_*******@chat.hipchat.com] [AccountContext] Current state updated: error
2018-08-15 22:10:05:516+0200 [******_*******@chat.hipchat.com] [AccountView] onError() called
2018-08-15 22:10:05:516+0200 [******_*******@chat.hipchat.com] [AccountView] Received error: loadingTimeout
2018-08-15 22:10:05:520+0200 [******_*******@chat.hipchat.com] [AccountView] Destroying chat view controller

I've tried "Mac desktop app: Clearing preferences" but it without result.

1 answer

1 accepted

0 votes
Answer accepted
AhmadDanial Atlassian Team Aug 15, 2018

Hi, Andrii.

While the issue has been identified as per the link below, we have yet to determine the actual root cause to the issue so far as well as the solution to this issue (check out the comment by Sang Le Thanh):

I encourage you to visit the bug page linked above and click the Watch link near the top right to show support for the feature. By doing this, it will ensure you are proactively informed of progress and updates going forward.

Feedbacks are also appreciated. You can do this by leaving a comment on the ticket as this helps us prioritize the bug better. 

For now, please confirm that you can utilize the web client to avoid any interruptions to your communication process. Thanks.

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