Linux hipchat client stopped working

I had installed Linux client using steps at https://www.hipchat.com/downloads. It worked the first time, which was last week, now it's not working anymore. I am using Ubuntu 16.04 and when I run start hipchat, I see a window open but nothing in the window.

I have tried removing and installing again but I see the same thing.

Version info:

hipchat4 --version
hello 0.467641
PackageLocation: "/opt/HipChat4/share/localweb/package.json"
package.json opened
package.json valid
package.json object
package.json version value =  "4.29.4"
Reading config.ini file
force_server= false  value= ""
HipChat 4.29.4.1662 (Web Core 4.29.4)

This is all I see.

hello 0.112662
PackageLocation: "/opt/HipChat4/share/localweb/package.json"
package.json opened
package.json valid
package.json object
package.json version value =  "4.29.4"
Reading config.ini file
force_server= false  value= ""
Qt WebEngine ICU data not found at /opt/HipChat4/lib/resources. Trying parent directory...
Installed Qt WebEngine locales directory not found at location /opt/HipChat4/lib/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/lib/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /opt/HipChat4/lib/resources. Trying parent directory...
[0418/124323:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/lib/qtwebengine_devtools_resources.pak
Some features may not be available.
[0418/124323:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale 
[0418/124323:ERROR:browser_main_loop.cc(217)] Running without the SUID sandbox! See https://chromium.googlesource.com/chromium/src/+/master/docs/linux_suid_sandbox_development.md for more information on developing with the sandbox on.
--type=zygote
hello 0.832126
Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
Installed Qt WebEngine locales directory not found at location /home/tm/Qt/5.7/gcc_64/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/bin/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
[0418/124323:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/bin/qtwebengine_devtools_resources.pak
Some features may not be available.
[0418/124323:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale 
[19:43:23][void HipChatApplication::initialize(HipChatApplication::Configuration&):393] datapath "/opt/HipChat4/lib"
[19:43:23][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():63] could not get dbus interface: org.freedesktop.NetworkManager
[19:43:23][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state =  true
[19:43:23][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[19:43:23][void AbstractOnlineStatus::doSecondaryCheck(bool):259] onlineStatusUrl is empty
[19:43:23][void AbstractOnlineStatus::handleOnlineStatusResult(bool):171] newOnlineState:  true
[19:43:23][void AbstractOnlineStatus::handleOnlineStatusResult(bool):184] initCheckComplete
[19:43:23][void HipChatApplication::onInitialOnlineCheck(bool):307] HCA isInitOnline:  true
[19:43:23][void HipChatApplication::onInitialOnlineCheck(bool):310] doAuth
Warning: [19:43:23][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_client_method
Warning: [19:43:23][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_server_method
Warning: [19:43:23][:0] 
WARNING: This project is using the experimental QML API extensions for QtWebEngine and is therefore tied to a specific QtWebEngine release.
WARNING: The experimental API will change from version to version, or even be removed. You have been warned!

[19:43:23][qml][onCompleted:7] QML localContentCanAccessRemoteUrls true
[19:43:23][qml][onCompleted:9] QML localStorageEnabled true
[19:43:23][qml][onCompleted:11] QML accessFileUrls true
[19:43:23][void AuthWindow::init():124] Resizing AuthWindow based on calulated initial zoom to  QSize(500, 700)
[19:43:23][void NativeWebWindow::centerWindowOnScreen(QScreen*):153] Centering Window on screen :  QPoint(590,175)
[19:43:23][void AuthWindow::authenticate():182] No previous login detected
[19:43:23][QUrl WebBridge::createLocalURL(QString) const:38] url =  QUrl("file:///opt/HipChat4/share/localweb/modules/service_selector/service_selector.html")
[19:43:23][void AuthWindow::routeToLandingPage(bool):221] routeToLandingPage show
[19:43:23][int main(int, char**):447] RestartNumber= 0
[19:43:23][qml][onUrlChanged:190] onUrlChanged: file:///opt/HipChat4/share/localweb/modules/service_selector/service_selector.html
[19:43:24][virtual void AuthBridge::controlChannelReady():26] AuthBridge Control Channel signaled ready from HJSC
[19:43:24][QString AuthBridge::getLastServerUrl():75] lastServerUrl =  ""
[19:43:24][qml][zoomFactorChange:38] ***QML Zoom factor changed 1

2 answers

0 vote

Hey foo,

 

Could you try to run HipChat using the following commands:

hipchat4 --disable-gpu

If you are able to start HipChat using the above command then the issue is highly caused by your graphic card driver corrupted or outdated. Reinstalling your graphic card or updating it should solve the issue.

 

Cheers,

Syahrul

Hi Syahrul, I tried that and I see the same thing - an empty window.

In addition to reinstalling hipchat4, I have also tried reinstalling all it's dependencies and I keep seeing the same thing.

this worked for me: (debian 9)
see https://jira.atlassian.com/browse/HCPUB-324?focusedCommentId=1007566&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-1007566

# install qtwebengine
apt-get install qtwebengine5-dev                    
# copy the folders that are requestet by the message above (https://jira.atlassian.com/browse/HCPUB-324?focusedCommentId=1007566&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-1007566)
cp /usr/share/qt5/resources /opt/HipDhat4/lib/
cp /usr/share/qt5/translations /opt/HipDhat4/lib/
# apply this KB article: https://confluence.atlassian.com/hipchatkb/hipchat4-debian-client-doesn-t-connect-859526103.html
ln -sf /usr/lib/x86_64-linux-gnu/libssl.so.1.0.2 /opt/HipChat4/lib/
ln -sf /opt/HipChat4/lib/libssl.so.1.0.2 /opt/HipChat4/lib/libssl.so

... after that HipChat 4.29.4.1662 start

 

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