Linux desktop client connectivity problem

Nov 29 09:28:03 zenweiss hipchat4.desktop[2847]: [06:28:03][void AbstractOnlineStatus::handleOnlineStatusResult(bool):179] handleOnlineStatusResult no change : false
Nov 29 09:28:10 zenweiss hipchat4.desktop[2847]: [06:28:10][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38] org.freedesktop.NetworkManager interface is valid
Nov 29 09:28:10 zenweiss hipchat4.desktop[2847]: [06:28:10][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state = true
Nov 29 09:28:10 zenweiss hipchat4.desktop[2847]: [06:28:10][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
Nov 29 09:28:10 zenweiss hipchat4.desktop[2847]: [06:28:10][void AbstractOnlineStatus::doSecondaryCheck(bool):218] cloud path
Nov 29 09:28:10 zenweiss hipchat4.desktop[2847]: [06:28:10][void AbstractOnlineStatus::doSecondaryCheck(bool):264] onlineStatusUrl check: "https://api.hipchat.com/v2/health-check"
Nov 29 09:28:10 zenweiss hipchat4.desktop[2847]: Warning: [06:28:10][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Nov 29 09:28:10 zenweiss hipchat4.desktop[2847]: Warning: [06:28:10][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
Nov 29 09:28:10 zenweiss hipchat4.desktop[2847]: [06:28:10][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):131] errors from onlineStatusCheck found. ErrorStr = "Error creating SSL context (error:140A90C4:SSL routines:func(169):reason(196))"
Nov 29 09:28:10 zenweiss hipchat4.desktop[2847]: [06:28:10][void AbstractOnlineStatus::handleOnlineStatusResult(bool):179] handleOnlineStatusResult no change : false

2 answers

0 votes

Hi Евгений,

Thank you for contacting us. We have a bug ticket created on this issue it can be tracked in the link below:

I would encourage you to visit the bug page linked above and click the *Vote* and *Watch* links near the top right to be kept informed of progress on the bug going forward. By doing this, it will ensure you're proactively informed of [progress and updates going forward|https://confluence.atlassian.com/support/atlassian-bug-fixing-policy-201294573.html].

Kind regards,
Ricardo
Atlassian Support

Rather than voting and watching a nearly 2 month old bug which your company doesn't seem to care about despite completely disabling their product on nearly an entire platform, maybe I should lobby my company to switch to a different chat program instead.

There seems to be plenty of competitors whose Linux clients continue to work.

Same Problem:

hello 0.834999
PackageLocation: "/opt/HipChat4/share/localweb/package.json"
package.json opened
package.json valid
package.json object
package.json version value =  "4.29.4"
Reading config.ini file
force_server= false  value= ""
Qt WebEngine ICU data not found at /opt/HipChat4/lib/resources. Trying parent directory...
Installed Qt WebEngine locales directory not found at location /opt/HipChat4/lib/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/lib/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /opt/HipChat4/lib/resources. Trying parent directory...
[1222/113237:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/lib/qtwebengine_devtools_resources.pak
Some features may not be available.
[1222/113237:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale
[1222/113237:ERROR:browser_main_loop.cc(217)] Running without the SUID sandbox! See https://chromium.googlesource.com/chromium/src/+/master/docs/linux_suid_sandbox_development.md for more information on developing with the sandbox on.
--type=zygote
hello 0.945794
Qt WebEngine ICU data not found at /opt/HipChat4/resources. Trying parent directory...
Installed Qt WebEngine locales directory not found at location /opt/HipChat4/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/lib/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /opt/HipChat4/resources. Trying parent directory...
[1222/113237:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/qtwebengine_devtools_resources.pak
Some features may not be available.
[1222/113237:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale
[10:32:37][void HipChatApplication::initialize(HipChatApplication::Configuration&):393] datapath "/opt/HipChat4/lib"
[10:32:37][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():63] could not get dbus interface: org.freedesktop.NetworkManager
[10:32:37][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state =  true
[10:32:37][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[10:32:37][void AbstractOnlineStatus::doSecondaryCheck(bool):259] onlineStatusUrl is empty
[10:32:37][void AbstractOnlineStatus::handleOnlineStatusResult(bool):171] newOnlineState:  true
[10:32:37][void AbstractOnlineStatus::handleOnlineStatusResult(bool):184] initCheckComplete
[10:32:37][void HipChatApplication::onInitialOnlineCheck(bool):307] HCA isInitOnline:  true
[10:32:37][void HipChatApplication::onInitialOnlineCheck(bool):310] doAuth
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_num_locks
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_id_callback
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_locking_callback
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve ERR_free_strings
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_cleanup
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_init
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve sk_new_null
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve sk_push
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve sk_free
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve sk_num
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve sk_pop_free
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve sk_value
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_library_init
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_load_error_strings
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_get_ex_new_index
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_client_method
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_client_method
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_client_method
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_server_method
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_server_method
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_server_method
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve X509_STORE_CTX_get_chain
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_noconf
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_conf
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay_version
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_num_locks
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_id_callback
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_locking_callback
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [10:32:37][qt.network.ssl][:0] QSslSocket: cannot call unresolved function sk_num
Warning: [10:32:37][:0]
WARNING: This project is using the experimental QML API extensions for QtWebEngine and is therefore tied to a specific QtWebEngine release.
WARNING: The experimental API will change from version to version, or even be removed. You have been warned!

[10:32:37][qml][onCompleted:7] QML localContentCanAccessRemoteUrls true
[10:32:37][qml][onCompleted:9] QML localStorageEnabled true
[10:32:37][qml][onCompleted:11] QML accessFileUrls true
[10:32:37][void AuthWindow::init():124] Resizing AuthWindow based on calulated initial zoom to  QSize(500, 700)
[10:32:37][void NativeWebWindow::centerWindowOnScreen(QScreen*):153] Centering Window on screen :  QPoint(3910,370)
[10:32:37][void AuthWindow::authenticate():182] No previous login detected
[10:32:37][QUrl WebBridge::createLocalURL(QString) const:38] url =  QUrl("file:///opt/HipChat4/share/localweb/modules/service_selector/service_selector.html")
[10:32:37][void AuthWindow::routeToLandingPage(bool):221] routeToLandingPage show
[10:32:37][int main(int, char**):447] RestartNumber= 0
[10:32:37][qml][onUrlChanged:190] onUrlChanged: file:///opt/HipChat4/share/localweb/modules/service_selector/service_selector.html
[10:32:37][virtual void AuthBridge::controlChannelReady():26] AuthBridge Control Channel signaled ready from HJSC
[10:32:37][QString AuthBridge::getLastServerUrl():75] lastServerUrl =  "https://<private hipchat server>"
[10:32:37][qml][zoomFactorChange:38] ***QML Zoom factor changed 1
[10:32:40][void AuthBridge::loginType(bool):56] AuthBridge::loginType =  false
[10:32:40][void AuthWindow::onServerSelected():448] server login selected
[10:32:40][void AuthBridge::doServerOauth():87] startServerOauthFlow
[10:32:40][void AuthWindow::onStartServerOauthFlow():504] start server oauth flow
[10:32:40][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[10:32:40][void AbstractOnlineStatus::doSecondaryCheck(bool):227] server path
[10:32:40][void AbstractOnlineStatus::doSecondaryCheck(bool):259] onlineStatusUrl is empty
[10:32:40][void AbstractOnlineStatus::handleOnlineStatusResult(bool):179] handleOnlineStatusResult no change :  true
[10:32:40][void AuthWindow::routeToOauthSignIn(bool):252] routeToOauthSignIn show
[10:32:41][qml][onUrlChanged:190] onUrlChanged: https://<private hipchat server>/users/authorize?response_type=code&client_name=com.atlassian.hipchat.lin-clients&scope=view_group view_messages admin_room view_room send_message send_notification manage_rooms&redirect_uri=hipchat://hipchat.com/authorized&state=0.995452
[10:32:41][qml][zoomFactorChange:38] ***QML Zoom factor changed 1
Warning: [10:32:41][qt.network.ssl][:0] QSslSocket::connectToHostEncrypted() called when already connecting/connected
[10:32:41][qml][onUrlChanged:190] onUrlChanged: https://<private hipchat server>/users/authorize?response_type=code&client_name=com.atlassian.hipchat.lin-clients&scope=view_group view_messages admin_room view_room send_message send_notification manage_rooms&redirect_uri=hipchat://hipchat.com/authorized&state=0.995452
Warning: [10:32:41][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [10:32:41][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
[10:32:41][QString AbstractSettings::decryptLoginData() const:203] login data not encrypted
[10:32:41][void AuthHelper::clearHipChatCookies():465] didn't clear cookies
[10:32:41][qml][onUrlChanged:190] onUrlChanged: https://<private hipchat server>/users/authorize?response_type=code&client_name=com.atlassian.hipchat.lin-clients&scope=view_group view_messages admin_room view_room send_message send_notification manage_rooms&redirect_uri=hipchat://hipchat.com/authorized&state=0.995452
Warning: [10:32:41][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [10:32:41][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
Warning: [10:32:41][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [10:32:41][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
[10:32:41][void AuthHelper::handleReplyFinished(QNetworkReply*):315] oAuth Token error:  QNetworkReply::NetworkError(UnknownNetworkError) :  "Error creating SSL context (error:140A90C4:SSL routines:func(169):reason(196))"
[10:32:41][void AuthHelper::handleReplyFinished(QNetworkReply*):359] throwing away the login data and going back to landing page
[10:32:41][QUrl WebBridge::createLocalURL(QString) const:38] url =  QUrl("file:///opt/HipChat4/share/localweb/modules/service_selector/service_selector.html")
[10:32:41][void AuthWindow::routeToLandingPage(bool):221] routeToLandingPage show
[10:32:41][qml][onUrlChanged:190] onUrlChanged: file:///opt/HipChat4/share/localweb/modules/service_selector/service_selector.html
[10:32:41][virtual void AuthBridge::controlChannelReady():26] AuthBridge Control Channel signaled ready from HJSC
[10:32:41][QString AuthBridge::getLastServerUrl():75] lastServerUrl =  "https://<private hipchat server>"
[10:32:41][qml][zoomFactorChange:38] ***QML Zoom factor changed 1

Client System:

Server System:

Atlassian HipChat 2.1.3 (2016.12.08.212350)

Ditto for me, and it's been more than 1 *year*. Also, Atlassian hasn't fixed issues with the iPhone app (heic pics). Wake up, Atlassian, pretty-please!

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