Latest hipchat does not connect to private server.

We have an internal HipChat server which works fine with the old HipChat windows client v2.2. The latest client asks me to type in the server address, I do, then it hangs for awhile until reporting failure. I have 2.2 running still and it works great.

Has anyone else seen this?

1 answer

Hi @Brian Barker,

 

You may be running into this known issue: https://jira.atlassian.com/browse/HCPUB-25

 

If that's not it:

Can you check what version your HipChat Server is? Please upgrade if you can.

Re: https://confluence.atlassian.com/hc/hipchat-server-release-notes-608731400.html

You can check the Server logs for authentication errors at ~admin/logs/atlassian-crowd.log and ~admin/logs/coral.log

If you have further issues please send an email over to server-support@hipchat.com

Thanks

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Mar 26, 2018 in Hipchat Data Center

Migration of Hipchat server to Data Center - a retrospective

Background While our Hipchat server environment was reliable and performing well, as a significant and growing part of our business, the need to leverage the benefits of Hipchat Data Center&nbs...

522 views 2 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you