Latest hipchat does not connect to private server.

[Brian Barker]

We have an internal HipChat server which works fine with the old HipChat windows client v2.2. The latest client asks me to type in the server address, I do, then it hangs for awhile until reporting failure. I have 2.2 running still and it works great.

Has anyone else seen this?

[wdehaan]

Hi @Brian Barker,

You may be running into this known issue: https://jira.atlassian.com/browse/HCPUB-25

If that's not it:

Can you check what version your HipChat Server is? Please upgrade if you can.

Re: https://confluence.atlassian.com/hc/hipchat-server-release-notes-608731400.html

You can check the Server logs for authentication errors at ~admin/logs/atlassian-crowd.log and ~admin/logs/coral.log

If you have further issues please send an email over to server-support@hipchat.com

Thanks