Is there a way to make special characters work with Hipchat mentions?

I work in an Icelandic based company and frequently users will have special characters such as é or ð or ö in their names.  These appear to not be recognised as input when trying to @mention someone.  Is there a setting we can enable somewhere to allow this or function, or an open defect we haven't found perhaps?

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This does not seem to be supported yet - please watch/vote/comment on the following issue to raise awareness for this notable limitation:

We are actively working on a fix for this issue and will have it resolved in an upcoming release. Thanks for your patience.

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Maarten Cautreels
Published Oct 07, 2017 in Hipchat

Bringing Structure to your HipChat Instance

...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...

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