Is there a way to disable certain global emoticons?

[Mark Huey]

This question is in reference to Atlassian Documentation: Fun with emoticons

There are a couple Global Emoticons with potentially offensive language. Specifically one that starts with f. We would rather not have these emoticons available to use, and especially not viewable as an option. All you have to do is type "(f" and it will pop up as an option to choose from. 

It would be helpful if we could either disable certain global emoticons or at least change their names. 

[Rob Woodgate · Accepted solution]

Hi Mark,

That's correct.  My apologies, I didn't realise you were on Cloud as you hadn't added that tag. 

There is an existing ticket requesting that this functionality be added to HipChat Cloud: https://jira.atlassian.com/browse/HCPUB-443

In the meantime if you talk to Atlassian support they may be able to disable that emoticon (and others if required).

[Mark Huey]

Thank you Rob. I will submit a ticket. 

[Rob Woodgate]

Hi Mark,

See Atlassian's instructions for just such a request: https://confluence.atlassian.com/hipchatkb/how-to-remove-global-emoticons-in-hipchat-server-815582027.html

It also includes instructions for running the process automatically on every reboot and upgrade so the unwanted emoticons aren't re-added.

[Mark Huey]

We use the cloud server. It says it does not apply to that.