It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to change the windows client scale on high DPI screens?

I have a high DPI screen and while most of my applications respect the Windows global display scaling it looks like the latest update to the Windows HipChat client does not. Is anyone aware of a setting anywhere that may help with this. Would love to keep using the native client but it is close to unreadable...


Thanks all.

1 answer

1 accepted

2 votes
Answer accepted

You can use:

  • Ctrl + + or Ctrl + = to increase the size
  • Ctrl + - or Ctrl + _ to decrease the size
  • Ctrl + 0 to reset to default

This is unexpected behavior though that the latest update no longer respects Windows' scaling option. If you don't mind, could you open a support ticket and send us your logs so we can investigate this? Thanks!

Thanks for the reply. I have entered a ticket for you as well. As a side note I seem to have been able to permanently solve the problem by changing the system display scaling while the HipChat client was running. It would be nice if this just picked it up automatically in the first place though. This is a manageable workaround if it happens again though.

Great, thank you for opening the ticket! HipChat will remember whatever setting you manually apply with these shortcuts. It should determine an optimal size from the start though to save you the trouble of manually applying the settings. Hopefully the logs shed some light on the issue.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,188 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you