Is there a bug which prevents me and my company from using Video Calls?

When we try to call one another, we get a notification saying that the other person is calling us and when we click 'Answer' it starts a call with only yourself in it.

For example, Person A click the video call button in a 1-to-1 chat with Person B. A then gets a notification saying that B is calling and clicks 'Answer'. A is then in a video call alone, able to see themselves on their webcam. B doesn't receive any notification of a call taking place.

Hopefully that all makes sense and an answer can be provided ASAP as we just moved to HipChat and this is an extremely disappointing discovery. Oh, and the option to audio call someone does not exist either.

1 answer

1 vote

@Timur Onder - this sounds like some kind of bug. Clicking the video call button in a 1-1 should immediately open the video window for the calling user and trigger a notification for the person receiving the call. To help diagnose, getting logs for when this happens would be beneficial? Please contact our support team at so we can help diagnose your problem - we'll try to get you and your team sorted out ASAP!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Mar 26, 2018 in Hipchat Data Center

Migration of Hipchat server to Data Center - a retrospective

Background While our Hipchat server environment was reliable and performing well, as a significant and growing part of our business, the need to leverage the benefits of Hipchat Data Center&nbs...

527 views 2 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you