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Is it possible to turn off update prompts in the desktop client?

This question is in reference to Atlassian Documentation: Download the HipChat apps

We would like to be able to manage centrally updates to the desktop client for our users to ensure that everyone is on the same version for each type of device. We can use our current management tools (for example, SCCM or Casper) to package and push out a particular version but would also like to be able to block update prompts from the client.

3 answers

0 votes
crivers Atlassian Team Apr 15, 2016

@Donald Crowther - What OS are you running on? And are you running on-premise (HipChat Server) or in cloud? There isn't an official method of disabling updates, but there are a couple "hacky" options that could work:

On Mac: If you have a firewall that can block specific URLs, then blocking should prevent updates from showing up in the client. (For windows the url would be

Hello Chris

Thank you very much for the response. The majority of our users are running Windows 7, but we also have around 60 OS X clients. We are using the paid-for cloud version of HipChat.

The aim is to standardise on the current version -1 to allow us to run tests before pushing out a new version and to ensure that any DLP rules we run are not circumvented by an update to the client. I'd rather not use firewall rules to manage update policy but it could be possible to block URLs through an external proxy service we use, so thank you for providing the links.



There is an option in the config.ini file:


This isn't the greatest because how are we (IT) supposed to implement this ini without disrupting users existing settings or developing and maintaining an additional script just to hack and wack the config.  A registry toggle would be preferable...but it doesn't exist.

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