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Is Hipchat Server a mistake?

We were going to install Hipchat Server for our on-prem Atlassian environment since it should play nicely with all our other tools. However, our attempts to install it have been awful. Our admin cannot get it up and stable. Our security office is having major issues with the fact that it uses ubuntu 14 vs. 17.04 due to security issues and that any file can be access by any users as long as they have the URL even if they do not have rights to the location that the file is posted in and then there is my admin who cannot get it to stop crashing enough for us to test it.  Are others successfully running this software?  So far we have tried for a month and failed.

2 answers

Also I was told that they cannot use SSO to log into Hipchat like JIRA, Confluence, etc. that they need to reenter credentials- is that true?

Our experience is pretty similar...
It seems like they are making it hard to install and use by yourself, and pushing people to the cloud version.
But this is not ok with the new European laws about data storage.

0 votes
Arbi Dridi Atlassian Team Feb 20, 2018

Hi Amy, 

Sorry that you ran into issues deploying Hipchat Server. 

We were going to install Hipchat Server for our on-prem Atlassian environment since it should play nicely with all our other tools. However, our attempts to install it have been awful. Our admin cannot get it up and stable. 

Our support team would be happy to resolve any deployment issues you have run into.

Our security office is having major issues with the fact that it uses ubuntu 14 vs. 17.04 due to security issues

Ubuntu 14.04 is on LifeTime Support mode (LTS) and will be security-patched on a regular basis. Our engineering has always rolled out critical security patches to the Hipchat OVA in a timely manner. 

and that any file can be access by any users as long as they have the URL even if they do not have rights to the location that the file is posted in

This is still an issue, unfortunately. Our support team can also help you with a workaround to block access to attachments from outside your network. 

Are others successfully running this software?  So far we have tried for a month and failed.

Hipchat Server/Data Center is run by thousands of customers and is reported to be stable. We're happy to help with any setup issues you're running into. 

We would also like to clarify that Atlassian is not pushing people to Hipchat Cloud since it was replaced by Stride. 

Hipchat and Stride serve totally different purposes, check-out Stride and Hipchat Data Center for more information. 

Thanks. 

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