Invited Users are not Receiving Their Invitation Email

Greetings, I have sent out several emails to different people, using the Invite Users feature. It says HipChat sent the email to them, but none of them have received the emails. They have checked their junk and spam folders, and no invitation emails at all. Am I doing something wrong or need to do something different? 

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Mike, Sorry this feature is causing you some trouble. Please contact our Support team and they will be glad to help you out.

https://support.atlassian.com/help/hipchat/support/

 

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