It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Integrating HipChat Server 2.0 build 1.4.1 with JIRA Server without access to the online marketplace

Josef Koza Jun 16, 2016

Hi,

I am trying to get HipChat Server 2.0 build 1.4.1 to integrate with JIRA Server.  I previously had HipChat Server 1.3 integrating just fine with the same JIRA Server, but am having difficulty integrating the new HipChat Server.

The issue that I am running into is occurring after I select "Connect to HipChat" from JIRA administration -> HipChat Integration.  In JIRA, I add the URL for the HipChat Server.  Then HipChat will load at the Integrations screen.  The screen immediately pops up with a message that says:  "There was a problem connecting to the marketplace."  The error is pretty clear in that it looks like HipChat is trying to access the online marketplace.  However, our HipChat server is on a disconnected network and does not have access to the online marketplace.  We did not have this issue with the previous version of HipChat.  Does HipChat Server 2.0 only work if you have access to the online marketplace?  Is there a way to manually install whatever it is that HipChat Server is trying to get from the online marketplace?  I'm not even sure what it is trying to get.

Thanks for any and all help.

1 answer

1 accepted

0 votes
Answer accepted
Josef Koza Jun 16, 2016

This has been verified as a bug with the following existing issue:

https://jira.atlassian.com/browse/HCPUB-995

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Hipchat Cloud

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

33,325 views 7 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you