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  • I was able to connect to a Hipchat account, but I've since deactivated that HipChat account and created a new one. How do I get Jira to recognize the new one?

I was able to connect to a Hipchat account, but I've since deactivated that HipChat account and created a new one. How do I get Jira to recognize the new one?

I was able to connect to a Hipchat account, but I've since deactivated that HipChat account and created a new one. How do I get Jira to recognize the new one?

When I go to Projects --> HipChat integration, the page says

"

Connection statusNot connected

JIRA is integrated with HipChat group (old Hipchat).

Set up additional rooms below.

"

How do I undo this?

1 answer

0 votes
crivers Atlassian Team Feb 24, 2017

You should have a button to remove the integration with your HipChat group entirely in the upper right corner of the page you see on JIRA (under Gear Icon > Applications > HipChat)(see https://s3.amazonaws.com/uploads.hipchat.com/6/1712371/KVenSHfVUwvl96H/HipChat%20Integration%20-%20JIRA%202017-02-24%2016-54-45.png for a screenshot)

If that's not the case, you can also try going to hipchat.com/addons and try uninstalling the JIRA integration from the HipChat side.

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