• Community
  • Products
  • Hipchat
  • Questions
  • I was able to connect to a Hipchat account, but I've since deactivated that HipChat account and created a new one. How do I get Jira to recognize the new one?

I was able to connect to a Hipchat account, but I've since deactivated that HipChat account and created a new one. How do I get Jira to recognize the new one?

I was able to connect to a Hipchat account, but I've since deactivated that HipChat account and created a new one. How do I get Jira to recognize the new one?

When I go to Projects --> HipChat integration, the page says

"

Connection statusNot connected

JIRA is integrated with HipChat group (old Hipchat).

Set up additional rooms below.

"

How do I undo this?

1 answer

0 votes

You should have a button to remove the integration with your HipChat group entirely in the upper right corner of the page you see on JIRA (under Gear Icon > Applications > HipChat)(see https://s3.amazonaws.com/uploads.hipchat.com/6/1712371/KVenSHfVUwvl96H/HipChat%20Integration%20-%20JIRA%202017-02-24%2016-54-45.png for a screenshot)

If that's not the case, you can also try going to hipchat.com/addons and try uninstalling the JIRA integration from the HipChat side.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

524 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you