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I still can't delete Room Chat history

OK, so I've got my room pref's set to 'Retain all History'. Yet when I log-in as Admin & try to manage Chat History in that room, I get this error.

Chat Hx not accessible grrr.JPGHere are the history Prefs for this Room:

our rooms prefs.JPG

1 answer

0 votes
Shanye Atlassian Team Sep 29, 2017

Hi there,

You can set history retention at the Room level, in addition to the global preferences you highlighted in your second screenshot.

To change the Room-level history retention:

  1. log into HipChat as an administrator
  2. navigate to Group admin >> Rooms >> <roomName> >> History retention (in the left sidebar)
  3. change the retention in the drop-down menu
  4. click Save

You shouldn't see the error you've highlighted any longer.

HipChat respects the most specific history retention setting available. This means that if a Room-level retention setting is different than the Group-level setting, the Room-level setting will have the higher priority and go into effect.

I hope that helps!

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