I received the configure HipChat beta Server error message all suggestions welcomed

I just opened a new HipChat beta server account

I'm Screen_Shot_20150104_at_12035_pm (2).pngusing AWS and received error license is too long

Where can I get a shorter license that works.

Will I need to update the download license in the new account I just opened 2-3 days ago or is the current update to 1.1.4 included already in my download being a recent download?


Thanks ahead of time ; )


5 answers

Hi Terry,

The license key is invalid. I believe there's more to it. Can you double check the HipChat Server License email and copy-paste the entire license again. 


The attached screen shot is from original email I received from support@HipChat.com
The license was copied and pasted as you can see for yourself.
Please forward solution to this license issue at the earliest convenience.
Also the second attachment this error message could you tell me what it may be related too?
1 05 2015 Your connectin is not privat attackers might be trying to steal your information.JPG

1 05 2015 Screen shot shows original email with exact code I sent you I copied n pasted from.JPG


I copied directly from this email I received from your support staff email.



Also I have the following questions I could use answer's to each.

When the following license I have for HipChat server license the max of user at anyone given time is 5000?
or is this normal setting?
or is this total 5000 seperated into smaller numbers for optimizing the performance of Hip Chat, please explain.
Here are a few other question I need answers too, please.
So using AWS Amazon server license any app that has more than 500+ active users will not run on one box no matter how big the box is, vertical scaling is not a good solution. 

I need the next question answer also:
Did you check with HipChat guys to see if they support AWS AutoScaling or if their software can "keep session data on DB" rather than on the web servers? 

This way we can scale up number of web servers running when there are lot's of users automatically and scale them down when there is not that many users.

Please provide detail solutions to the above concerns


Hi Terry,

The license pasted to the web UI isn't complete. Notice the license text ends with =X02ff

You can receive 1:1 technical support by emailing server-support@hipchat.com.




Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

25,592 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you