I must say that I I don't know what could be causing this. It sounds like the tokens that we generate for the sidebar contents are somehow expiring or otherwise invalid, but I cannot reproduce that with e.g. Stand-up.
I think your best bet is to contact HipChat Support, maybe they have had similar cases and would be able to help you.
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...able to use the clients After a bunch of testing (rooms, memberships, check for private message history, and most importantly - the custom emoticons!) nearly everything was looking as we needed, however...
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