Hi, Glenn.
As shared by @Sloan N_ B_ , you can perform the password reset via the https://www.hipchat.com/forgot_password link. I can confirm that the password change emails were sent on February 7, 2019.
Since HipChat Cloud has already reached its End of Life now, may I know if you have already migrated to Slack or a different messaging tool?
Hi Glenn
Welcome to the Atlassian Community.
Are you on HipChat in the cloud or HipChat Server? For the cloud reset your password at https://www.hipchat.com/forgot_password
If your HipChat is hosted, so Server, contact the admins of your organization.
Cheers
Niklas
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