If you are referring to Push notifications, please make sure that you are meeting the specific requirements for this feature to work correctly, which are:
For further details, you can also check the Get and Set Notifications page of our documentation:
Now, if you do receive Push notifications properly, but only don't see the unread badge indicating a new message, you're likely running into another kind of issue that would require some further investigation. For that, please file a request with the HipChat support team at https://support.atlassian.com/.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Heya, Hipchat friends! We’re so happy you’re checking out Stride. Whether you know it or not, you have been instrumental in making Stride come to life. Every feature, design, and functionality...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs