I don't receive a visible pop up on my phone when the new message is coming

I don't see any sign of new message arrive on my phone I have to go true each chat room and check the date

1 answer

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Hi Paolo,

If you are referring to Push notifications, please make sure that you are meeting the specific requirements for this feature to work correctly, which are: 

  • Being logged out or away/idle from all other clients (web, desktop, other mobile apps, etc.).
  • Being @mentioned on a room or receiving a private 1-1 message. Any other type of message won't trigger Push notifications.
  • Have Push notifications enabled on the client itself.
  • Allow Push notifications for the app in the OS system (Android, iOS, etc).
  • Keep the client active (by active we mean connected to the internet and running in the background).
  • Being logged out/offline from all clients.

For further details, you can also check the Get and Set Notifications page of our documentation: 

Now, if you do receive Push notifications properly, but only don't see the unread badge indicating a new message, you're likely running into another kind of issue that would require some further investigation. For that, please file a request with the HipChat support team at https://support.atlassian.com/. 

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