If you are referring to Push notifications, please make sure that you are meeting the specific requirements for this feature to work correctly, which are:
For further details, you can also check the Get and Set Notifications page of our documentation:
Now, if you do receive Push notifications properly, but only don't see the unread badge indicating a new message, you're likely running into another kind of issue that would require some further investigation. For that, please file a request with the HipChat support team at https://support.atlassian.com/.
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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