If you are referring to Push notifications, please make sure that you are meeting the specific requirements for this feature to work correctly, which are:
For further details, you can also check the Get and Set Notifications page of our documentation:
Now, if you do receive Push notifications properly, but only don't see the unread badge indicating a new message, you're likely running into another kind of issue that would require some further investigation. For that, please file a request with the HipChat support team at https://support.atlassian.com/.
...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...
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