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I can't disconnect chat sessions.

miho koda Jun 06, 2016

I got a error and can't disconnect chat sessions...

スクリーンショット 2016-06-07 11.24.06.png

 

スクリーンショット 2016-06-07 11.18.10.png

1 answer

0 votes
Edwin Ho Atlassian Team Jun 06, 2016

Hi Miho.

We've just disconnected those rogue sessions on your behalf. Please reach out to HipChat Support channel at help.hipchat.com if you're still experiencing any login issues. It'd be great if you can let us know what you did before you encountered this issue. smile

 - Edwin

miho koda Jun 06, 2016

Thank you for your quick response!

I can use hip chat smile

Ramesh Pidikiti Jun 07, 2016

@Edwin Ho I also have similar problem, can't disconnect my sessions

 

Milky Dapon Jun 08, 2016

hi @Edwin Ho I'm having the same problem too. Any chance we can fox this? thanks

Joe Wai Tye Atlassian Team Jun 08, 2016

Hey there @Milky Dapon I cleared off the rogue sessions for your account, you should be able to login fine now smile As Edwin mentioned, if you have any other issues (or if it still happens), feel free to reach out to us via help.hipchat.com.

 

@Ramesh Pidikiti I found a couple of accounts with that name but neither of them seems like they were facing the problem though. If the problem is still happening, please raise it up in help.hipchat.com, as we're going to need your email to pinpoint your account and disconnect the rogue sessions.

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