I am not getting popups in the web app

Hello.  I have the box checked, but I am not getting popup notifications.  Can you help?

1 answer

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David Maye Atlassian Team Sep 29, 2015

Hi Jennifer,

Please make sure that notifications are correctly set in your browser.

For Chrome, you can find instructions how to set that here: https://support.google.com/chrome/answer/3220216?hl=en

For Firefox, instructions on where these options are stored/blocked are here: https://support.mozilla.org/en-US/questions/997362

For Safari, open up the browser, then select SAFARI -> PREFERENCES -> NOTIFICATIONS and they can be managed there.

You want to make sure that the HipChat web app isn't being blocked and that browser notifications are enabled.

Please note: allowing popup's in Chrome is NOT the same thing, that setting is to allow popups from websites popup on your screen (usually recommended to keep those blocked).

If you continue to have a problem, let us know at support@hipchat.com or file a ticket at support.atlassian.com and we can assist further!

Cheers,
-David
HipChat Server Support Engineer | Atlassian

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