Please make sure that notifications are correctly set in your browser.
For Chrome, you can find instructions how to set that here: https://support.google.com/chrome/answer/3220216?hl=en
For Firefox, instructions on where these options are stored/blocked are here: https://support.mozilla.org/en-US/questions/997362
For Safari, open up the browser, then select SAFARI -> PREFERENCES -> NOTIFICATIONS and they can be managed there.
You want to make sure that the HipChat web app isn't being blocked and that browser notifications are enabled.
Please note: allowing popup's in Chrome is NOT the same thing, that setting is to allow popups from websites popup on your screen (usually recommended to keep those blocked).
HipChat Server Support Engineer | Atlassian
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