How to move HipChat Server to a new server?

How do I move HipChat server to a new server?

2 answers

1 accepted

Accepted Answer
0 votes

I believe the easier option which I did which is to export the VM from VirtualBox and then import it on another machine.  I ended up not needing to do this though as I found the original problem in why HipChat server stopped working.  It seems after a VirtualBox update my HipChat setting changed from Ubuntu 64 bit to 32 bit.  After hours of everything...I saw this and changed it to 64 bit and everything worked again!  Not sure how that got changed but I'm guessing something in the VirtualBox 4.x to 5.x upgrade.

Export your data from HipChat Server deployment.

  1. Browse to the fully qualified domain name you've configured for your HipChat Server, for example https://hipchat.yourcompany.com.
  2. Log into the web user interface (UI) using your administrator email and password. 
  3. Click Server admin > Export.
  4. To include files and one-to-one chat history in the export, select the check boxes.
  5. In the Password and Confirm Password fields, create a password to protect your archive file. You're required to provide this password when you import your data into HipChat Server. We don't store this password, so be sure to remember it.
  6. Click Export. Depending on how much data you have, it may take a few hours to export the data.  When it's finished, you'll receive an email with a link to download the file.
  7. When you receive the email, click the link in the email to download the archive file.

Import it into another HipChat Server deployment. 

  1. Move the archive file you downloaded from the export email to a URL (either http:// or https://) that your HipChat Server can access. 
    Note: If your HipChat Server is behind a firewall, you must put the archive file in a web server that your HipChat Server can access. 
  2. Browse to the fully qualified domain name you've configured for your HipChat Server, for example https://hipchat.yourcompany.com/.
  3. Log into the HipChat Server web user interface (UI) using your administrator email and password. 
  4. Click Server admin > Import.
  5. In the Archive file url field, enter the URL to the file. Use the following format: 
    http://SERVER_URL/... or https://SERVER_URL/..
  6. In the  Password  and  Confirm Password  fields, enter the password you created when you exported the archive file.
  7. Click Import . Depending on how much data is in the archive file, it may take a few hours to import the data.  When it's finished, you'll receive an email. The email tells you whether the import succeeded, succeeded with warnings, or failed. It lists any warnings and errors the import encountered.

For more information, refer to https://confluence.atlassian.com/hc/exporting-and-importing-your-hipchat-data-688882302.html

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

481 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you