This question is specific to HipChat, but there was no tag for it. Sorry if that caused confusion.
I have an attachment in HipChat desktop application which, upon click does not load a preview. However, when I use the web application with internet explorer, it does no problem. Is there some setting in the desktop app I need to enable?
The attachment should appear in a lightbox preview when you click on it in the desktop client. There isn't a setting to turn that off.
You mention an attachment, it it every attachment that won't preview or is it one attachment? Also, I asked HipChat support and they were curious what file type it is, .pdf, .png, .doc etc?
I just previewed a .pdf in the HipChat desktop client Version 126.96.36.1990 for Mac and it worked.
Please let me know: If you try with a different .pdf does the preview work? Do you have the latest client for your desktop OS? (Doing my best to isolate the issue :) )
Below is a screenshot. I uploaded 3 files: 2 pdf, image and docx. The image works, docx and .pdf's doesnt work neither. One is 100K and the other 1.3MB.
I downloaded the app from the hipchat website 2 weeks ago, so I suspect it is up to date. Can I update it from within the application?
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event