This question is specific to HipChat, but there was no tag for it. Sorry if that caused confusion.
I have an attachment in HipChat desktop application which, upon click does not load a preview. However, when I use the web application with internet explorer, it does no problem. Is there some setting in the desktop app I need to enable?
The attachment should appear in a lightbox preview when you click on it in the desktop client. There isn't a setting to turn that off.
You mention an attachment, it it every attachment that won't preview or is it one attachment? Also, I asked HipChat support and they were curious what file type it is, .pdf, .png, .doc etc?
I just previewed a .pdf in the HipChat desktop client Version 220.127.116.110 for Mac and it worked.
Please let me know: If you try with a different .pdf does the preview work? Do you have the latest client for your desktop OS? (Doing my best to isolate the issue :) )
Below is a screenshot. I uploaded 3 files: 2 pdf, image and docx. The image works, docx and .pdf's doesnt work neither. One is 100K and the other 1.3MB.
I downloaded the app from the hipchat website 2 weeks ago, so I suspect it is up to date. Can I update it from within the application?
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