How to enable preview of an attachment in HipChat desktop version

This question is specific to HipChat, but there was no tag for it. Sorry if that caused confusion.

 

I have an attachment in HipChat desktop application which, upon click does not load a preview. However, when I use the web application with internet explorer, it does no problem. Is there some setting in the desktop app I need to enable?

 

Thank you

3 answers

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Ann Worley Atlassian Team Jun 28, 2017

The attachment should appear in a lightbox preview when you click on it in the desktop client. There isn't a setting to turn that off.

You mention an attachment, it it every attachment that won't preview or is it one attachment? Also, I asked HipChat support and they were curious what file type it is, .pdf, .png, .doc etc?

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Hi Ann

 

Thanks for the reply. The file in question is a pdf file.  Image files seem to work just fine.

 

Thanks

 

Stephan

Ann Worley Atlassian Team Jun 29, 2017

I just previewed a .pdf in the HipChat desktop client Version 4.30.0.740 for Mac and it worked. 

Please let me know: If you try with a different .pdf does the preview work? Do you have the latest client for your desktop OS? (Doing my best to isolate the issue :) )

 

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Hi Ann

 

Below is a screenshot. I uploaded 3 files: 2 pdf, image and docx. The image works, docx and .pdf's doesnt work neither. One is 100K and the other 1.3MB.

 

I downloaded the app from the hipchat website 2 weeks ago, so I suspect it is up to date. Can I update it from within the application?Hipchat preview issue.PNG

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