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How to complain about poor customer service?

Lorri James
Lorri James March 5, 2018

I have exchanged several emails with an email named Zach who assured me he would take care of my problem.  But I can't connect with him, get any updates or find a contact for escalating to someone who may know how to address my issue.  This is so incredibly frustrating!

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 5, 2018

Atlassian do not do customer service or support via email, and even when they do, it's as a result of a request for help being logged.

If you can tell us the ID of the request you have logged, I'm sure other Atlassians will be happy to chase it.

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Mirek
Mirek
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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March 6, 2018

And after case is closed.. They ask for feedback, so everyone that is interested in giving it .. that is the time :)

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