I have exchanged several emails with an email named Zach who assured me he would take care of my problem. But I can't connect with him, get any updates or find a contact for escalating to someone who may know how to address my issue. This is so incredibly frustrating!
Atlassian do not do customer service or support via email, and even when they do, it's as a result of a request for help being logged.
If you can tell us the ID of the request you have logged, I'm sure other Atlassians will be happy to chase it.
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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