It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to complain about poor customer service?

I have exchanged several emails with an email named Zach who assured me he would take care of my problem.  But I can't connect with him, get any updates or find a contact for escalating to someone who may know how to address my issue.  This is so incredibly frustrating!

1 answer

0 votes

Atlassian do not do customer service or support via email, and even when they do, it's as a result of a request for help being logged.

If you can tell us the ID of the request you have logged, I'm sure other Atlassians will be happy to chase it.

Mirek Community Leader Mar 06, 2018

And after case is closed.. They ask for feedback, so everyone that is interested in giving it .. that is the time :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,181 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you