Thanks for reaching out!
If you have your HipChat account registered under one of the HipChat groups, you should be using your Atlassian account credential (https://id.atlassian.com) to login to your account and team.
If that's not the case or you still have issues accessing your HipChat account, contact us at https://support.atlassian.com/contact/ and let us know your email address so that we can lookup for you.
Hope this helps!
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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