With 600 users and dozens of rooms, I'm starting to see a common complaint among those in our instance that they're unable to fully leave a room in HipChat. This means that those who were first exploring, or were only needed in a room once, are now permanently "attached" to a room and will be pinged with @all requests, even after they thought they've left. This is discouraging room exploration and I fear it will only get worse as our instance continues to spread across our company.
So is there a way for a user to completely leave a HipChat room and not be bothered bit it again until they rejoin?
According to HipChat support:
In a room you can use an "@all" mention to get everyone's attention at once (example: "@all Meeting is starting.") Everyone shown in the list on the right will be notified when @all is used. In open rooms this is just the people who are currently online and in the room. In private rooms this is everyone who has access to join the room (regardless of whether they are actively in the room).
Use @here to address the active members in a room and filter out everyone else (example: "@here Time for lunch!") . By “active” we mean you are logged into a room and your availability shows that green dot. It will never send emails, push notifications, etc., since those are only sent to people who are away/idle/offline.
If you are an admin of your group you can surely remove yourself from the room and other users as well. If you are not an admin, you will need to request them to be removed.
If you are an admin, you will need to browse through Group Admin -> Rooms, then click on the room you want to be removed and choose "Permissions". In this screen you will see the list of users who are part of the room and you can then remove yourself completely from it.
If you're referring to a public room, any user that closes the room in the HipChat application itself shouldn't show up in the room's member list anymore until the user reopens the room.
If you're seeing a different behavior, please raise a support ticket with us containing the following information so we can investigate further:
- HipChat client type&version
- If all users are experiencing the same behavior
Thanks for your response, Daniel.
In order to be removed from a private room it is necessary to reach out to the room admin so he can navigate to the room's settings in the GUI and remove your account from the member's list.
The admin can also remove users from private rooms through the HipChat application itself by selecting the room's settings > Remove users.
I went ahead and already created this feature request on you behalf so this feature can be reviewed on our team:
I would encourage you to visit the suggestion page linked above and click the *Vote* and *Watch* links near the top right to show support for the feature. By doing this, it will ensure you're proactively informed of progress and updates going forward.
Feel free to add comments/feedback in the ticket, also.
If the room is public user can't remove themselves and admin can't either. The option is grey out in the 3dots tab. I think they need to fix this and allow users to remove themselves from a room public.
I've found a work around by making the room private, remove the user, and then switch it back to public. It will do until they fix it.
...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...
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