It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I set up rsyslog.d rsyslog.conf properly in hipchat when using mycompany.conf file? Edited

Our rsyslog.d conf file works fine for all our other Atlassian servers.  I have edited the "in the box" /rsyslog.d/server.conf file replacing the ~ with 'stop' and commenting out the facility 'web' section all shown from as outdated or invalid.  Afterwhich "rsyslogd -N1" runs clean.  So again, the only errors I see were with what comes with a clean hipchat install.  With those cleaned up, I still cannot make rsyslog work at all.  I have confirmed no firewall issues.  

Lastly, if there is not a solution to this, is there a posting/article anywhere from hipchat support advising not to alter rsyslog.d?

Any help would be greatly appreciated.

1 answer

It ended up being a firewall issue.  The built in iptables was blocking our syslogging.  We disabled iptables on the hipchat server, and our syslog server started receiving as expected.  We have our own firewalls and wont need the builtin iptables.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,181 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you