It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I remove an Unknown person with unread posts from my People left nav?

I see a person in my left nav called Unknown.  There is a bubble with 14 messages over where the x would be to remove the user.  I only see this user on desktop but mobile shows 14 unread messages.  Any idea how to get rid of this?

1 answer

1 vote
Bruno Atlassian Team Jan 09, 2018

Hi, Amy!

It's possible that this unknown user was deactivated from the Hipchat instance, which left over these notifications. Could you please try clearing the Hipchat client cache? The following articles explain how to do so, for Windows and Mac:

How to clear HipChat for Windows client caches and local data

Mac desktop app: Clearing preferences

If you're still facing problems, please contact our support team for further investigation!

Cheers!

Thanks! That solved it for me.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,188 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you