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  • How do I make HipChat automatically reconnect after my computer resumes from standby? Every time I resume my computer, I must log out of hipchat and log back in. Also, how to have HipChat remember my login information?

How do I make HipChat automatically reconnect after my computer resumes from standby? Every time I resume my computer, I must log out of hipchat and log back in. Also, how to have HipChat remember my login information?

 

14 answers

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1 vote
Accepted answer

Looks like most commenters here are Windows users. For Windows users specifically, there is a public bug logged here: https://jira.atlassian.com/browse/HCPUB-660. You can watch that bug for updates.

A new version (1341) was released yesterday. This version has improvements to reconnection. You can find it on the HipChat downloads page. If you are still having issues reconnecting after hibernate or switch networks, please contact support@hipchat.com.

Thanks for the bug link.   Latest version still has the problem.

For those still watching this thread, the latest release (1643) appears to resolve the issue.  I've been good for several days now.

As Jason has mentioned, the problem appears to be fixed in version 1643.  

Same problem here, twice a day.  Please bring back any solution you have to this question so others can benefit from it.  I'll do the same.

I have also been having this problem every day.  I'm on Windows 7.

@Gary Pratt - I don't think you should be marking this as the "answer" as it doesn't solve the problem, just adds more details.  I'd leave the question unanswered until you get a response that solves the issue.

Roger that.  When viewing on my phone, its easy to mistake an answer for a comment.

I have the same issue, very frustrating for laptop users.

It happens to me also. Windows 7 Pro on Dell.

Download and install the hipchat native client. Use it instead of the browser client. It will remember your authentication settings between sessions. When you computer wakes after sleeping or hibernating, it will pick up where it left off. If it crashes, you start it again like any other application instead of having to find the URL and reauthenticate.

And it's way cooler.

smile

As you can see from the comments below, it seems maybe the HipChat native client for Windows isn't doing so well for everyone. After I posted this, I check with some of the staff here that run on Windows and they said the same as everyone here has. Happily for me, I only have to run on Linux, and that native client is doing really well for me.

Sorry, folks!

Thanks for the advice Mike.  Unfortunately, I am already using the client.  That is where these issues occur.  

Unfortunately no it doesn't, that's the issue. I have the same issue, after sleep it loses the connection and I have to log in again.

Problem occurs with HipChat native client.

Yes for me this is the ONLY place it occurs.  I switched to the browser version and don't have this issue at all there. But I'd prefer the native client, if it stopped failing 3 times per day.

I'm running Windows 7 pro on a Lenovo W550s

Win 8 on Lenovo X1 carbon

Response from HipChat:  

 

Hi Gary,

My name is Stephen George, Customer Insights Manager for HipChat. Thank you so much for taking the time to share your thoughts with us. Customer feedback is our life blood; we're always listening and working hard to deliver the features and experience you need to do your best work.

Over the next few months we're focused on nailing core areas for HipChat including:

  1. Notifications - receive every ping regardless of where you are or what device you're on.
  2. Connectivity - you're connected and it works, period.
  3. Reliability - making sure HipChat works as naturally as water flows.
  4. Experience - we've rebuilt our Windows and Mac apps from the ground up based on feedback like yours, and there's more to come!

We know how heavily you rely on HipChat and we're excited to share everything we have in store. Subscribe to our monthly newsletter to stay up to date on the latest and greatest.

If you have any additional questions or feedback, feel free to reply to this email.

Thank you for taking part in Atlassian's product development process. (yourock)

Cheers,
Stephen George
Customer Insights Manager

Same issue here as well.  latest client and windows 7.

 @jason sheneman - don't forget to upvote the issue.  

Me, too. And right here...I had logged into this site 30 seconds earlier and when I up voted, it told me to log in! ACK.

 

HipChat version 1643 has fixed the issue for me.  

0 votes

That is great news Gary!

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